1. Agreement and related policies
These Terms of Service govern your access to and use of the Dvorac website, referral workspace, forms, communications, integrations, and related services (collectively, the "Services"). In these Terms, "Dvorac," "we," "us," and "our" refer to Dvorac and its personnel and service providers acting on its behalf.
These Terms incorporate our Privacy Policy, Billing Terms, the offer presented at checkout, and any separate campaign, referral, or subscription agreement you accept. If a signed agreement expressly conflicts with these Terms, that signed agreement controls for the conflicting subject.
These Terms include an agreement to resolve most disputes through individual binding arbitration and a waiver of class proceedings. Please review Section 15 carefully.
2. Eligibility, registration, and account security
You must be at least 18 years old, legally able to enter a binding agreement, and permitted to receive the Services under applicable law. If you use the Services for a brokerage, team, company, or other organization, you represent that you have authority to bind that organization.
You must provide accurate, current, and complete account and contact information; keep it updated; safeguard your password and access credentials; and promptly notify us of suspected unauthorized access. Activity performed through your account may be treated as authorized by you. You may not impersonate another person, conceal your identity for an unlawful purpose, or create an account after a prior suspension without written permission.
3. Services, referrals, and professional responsibility
The Services may include real estate opportunity and referral intake, advertising and campaign services, lead-management software, notifications, exports, integrations, training, and support. Features may change, and some features depend on third-party availability or a separate agreement.
Referral and campaign results vary by market conditions, inventory, consumer demand, budget, timing, licensing, responsiveness, and follow-up. We do not guarantee any particular lead volume, exclusivity unless stated in writing, transaction, closing, commission, revenue, or return on investment.
Unless a separate written agreement expressly states otherwise, Dvorac is not your real estate broker, lender, insurer, attorney, tax adviser, or party to a transaction between you and a consumer. You remain responsible for professional judgment, licensing, supervision, disclosures, agency duties, fair-housing compliance, and the services you provide to any buyer, seller, or other person.
4. Lead handling and communications compliance
You may use referral and lead information only for legitimate real estate services and related follow-up consistent with the consumer's request, applicable agreements, and law. You are responsible for honoring consent, opt-out, do-not-call, email, text-message, privacy, recordkeeping, and telemarketing requirements that apply to your outreach.
You must protect lead information from unauthorized access or disclosure and may not sell, publish, scrape, or redistribute it except as expressly permitted by us, directed by the consumer, or required to complete an authorized referral. You must promptly update material statuses, including contact attempts, qualification, appointments, contracts, and closings, when an agreement or workflow requires those updates.
5. Payments and billing
Paid Services are governed by the Billing Terms, the checkout offer, and any applicable subscription, campaign, or referral agreement. Depending on the offer, charges may include recurring subscription amounts, prepaid service amounts, one-time upfront fees, advertising or campaign charges, and referral fees due after a qualifying closing.
You authorize the payment processor to charge the payment method you provide for amounts presented and accepted at checkout or otherwise authorized in writing. You are responsible for applicable taxes and for keeping payment and contact information current. We may suspend affected Services for failed payment or an overdue balance, subject to applicable law.
6. Acceptable use
You may not:
- Use the Services for an unlawful, fraudulent, discriminatory, harassing, deceptive, or abusive purpose.
- Violate intellectual-property, privacy, publicity, confidentiality, property, contractual, or other rights.
- Access another user's account or data without authorization, bypass access controls, probe security, or interfere with service operation.
- Upload malware or harmful code, overload the Services, or use automated scraping, crawling, or extraction without written permission.
- Submit false information, manipulate attribution or closing records, evade fees, or misrepresent your identity, license, affiliation, or activity.
- Resell, sublicense, copy, frame, or commercially exploit the Services except as expressly authorized in writing.
We may investigate suspected misuse and remove or restrict content or access when reasonably necessary to protect users, consumers, the Services, or legal compliance.
7. User content and imported data
You retain ownership of content and data you submit. You grant Dvorac a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and otherwise use that content only as reasonably necessary to operate, secure, support, and improve the Services, follow your integration instructions, enforce agreements, and comply with law.
You represent that you have the rights, authority, notices, and consents required to upload, import, share, and use any lead, contact, property, document, image, note, or other information you provide. You remain responsible for the accuracy and legality of that material and for resolving disputes with third parties concerning it.
8. Third-party services and integrations
The Services may link to or interoperate with payment processors, cloud providers, communications vendors, advertising platforms, analytics tools, maps, property-data sources, customer-support tools, artificial-intelligence providers, and user-directed integrations. Their products, availability, and terms are controlled by those providers.
When you enable an integration or direct an export, you authorize us to send the information reasonably necessary to perform that request. We are not responsible for a third party's independent acts, content, or service interruption, but our handling of your information remains subject to our Privacy Policy.
9. Intellectual property and infringement notices
The Services, software, designs, text, graphics, trademarks, and original content supplied by us or our licensors are protected by intellectual-property law. Except for the limited right to use the Services under these Terms, no ownership or license is transferred to you.
If you believe material in the Services infringes your copyright, email support@dvorac.com with your signature, identification of the copyrighted work and challenged material, your contact details, a good-faith statement that the use is unauthorized, and a statement under penalty of perjury that your notice is accurate and you are authorized to act.
10. Electronic communications and text messaging
You agree that agreements, notices, disclosures, invoices, and other communications may be provided electronically and satisfy legal writing requirements where permitted. Keep your email address and phone number current.
If you separately opt in to the Dvorac account and lead alerts, you agree to receive recurring automated messages in the categories you select, which may include account, service, lead-alert, and optional marketing messages from Dvorac. Marketing consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help, or email support@dvorac.com. Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how mobile information and opt-in data are handled.
11. Suspension and termination
You may stop using the Services, subject to payment, cancellation, reporting, referral, and post-termination obligations in the Billing Terms or a separate agreement. Ending future service does not reverse charges already incurred, waive an earned referral fee, or remove obligations tied to an opportunity introduced before service ended.
We may suspend or terminate access for nonpayment, security risk, illegal conduct, misuse, or material breach. After termination, access to workspace content may end. We may retain or delete information as described in the Privacy Policy, applicable agreements, backup practices, and law.
12. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or error-free operation. We do not warrant the accuracy, completeness, availability, legality, quality, or conversion of third-party data, referrals, advertising results, recommendations, or integrations.
Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
13. Limitation of liability
To the fullest extent permitted by law, Dvorac and its personnel, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, commissions, opportunities, or business interruption arising from or related to the Services.
For claims not legally excluded, aggregate liability will not exceed the fees you paid for the affected Service during the 12 months before the event giving rise to the claim. These limitations apply regardless of legal theory and even if a remedy fails of its essential purpose, but do not limit liability that cannot be limited by law.
14. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Dvorac and its personnel and affiliates from third-party claims, losses, liabilities, damages, judgments, and reasonable costs arising from your misuse of the Services, violation of these Terms or law, professional services, communications with leads, user content, imported data, or infringement of another person's rights. We may assume control of the defense at our expense, and you agree to cooperate.
15. Individual arbitration and class-action waiver
Before filing a formal claim, you and Dvorac agree to give the other party written notice describing the dispute and requested relief and to attempt in good faith to resolve it for at least 30 days. Notices to us must be sent to support@dvorac.com.
Except for an eligible individual claim in small-claims court or a request for temporary relief to protect intellectual property, confidential information, or system security, any unresolved dispute arising from these Terms or the Services will be resolved by binding arbitration on an individual basis. The arbitrator may award the same individual relief available in court, subject to these Terms, and judgment on the award may be entered in a court with jurisdiction.
You and Dvorac waive any right to a jury trial and agree that claims may be brought only in an individual capacity, not as a plaintiff, class member, private attorney general, or representative in any class, consolidated, collective, or representative proceeding. If this class-action waiver is found unenforceable for a particular claim, that claim must proceed in a court of competent jurisdiction rather than class arbitration.
16. Governing law and venue
These Terms and the relationship between you and Dvorac are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict-of-law principles. The Federal Arbitration Act governs the arbitration provision. Any court proceeding permitted under these Terms must be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.
17. Changes to the Services and Terms
We may modify or discontinue features and may update these Terms. Material changes will be posted on the Site or communicated through available account or contact channels. Unless a later date is stated, updated Terms become effective when posted. Continued use after the effective date constitutes acceptance where permitted by law.
18. General provisions
These Terms and incorporated agreements are the entire agreement concerning their subject. If a provision is unenforceable, it will be enforced to the greatest lawful extent and the remainder will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganization, financing, merger, sale, or transfer of the Services. Headings are for convenience only.
You may not use the Services if doing so would violate United States sanctions or export-control laws. Neither party is liable for delay caused by events beyond reasonable control, except for payment obligations.
19. Contact
Questions about these Terms may be sent to support@dvorac.com, by telephone at (305) 555-0199, or through our contact page.